Book an appointment online:
Virtual urgent care is available for children/youth (under 18 years of age) with a medical issue that is NOT life threatening but requires urgent attention. Appointments are provided via secure video chat with a nurse practitioner at Thames Valley Family Health Team.
If your child has a primary care provider (e.g. family physician or nurse practitioner), they should be your first point of contact. Virtual urgent care may be an option if your child does not have a primary care provider or care cannot be accessed through them in a timely manner.
All appointment costs are covered with a valid Ontario health card.
Translation support is available in over 200 languages; please let us know that you will need translation services when you book an appointment.
Examples of appropriate medical issues can be found at www.urgentcareontario.ca/child-youth.
Hours of operation
Sunday: 1:00 PM – 9:00 PM
Monday: 1:00 PM – 9:00 PM
Tuesday: 1:00 PM – 9:00 PM
Wednesday: 1:00 PM – 9:00 PM
Thursday: 1:00 PM – 9:00 PM
Friday: 1:00 PM – 9:00 PM
Saturday: 1:00 PM – 9:00 PM
How to book an appointment:
- Appointments can be booked online at https://www.urgentcareontario.ca/child-youth, or
- By calling 1-877-620-5627 any day between 1:00 PM and 9:00 PM.
Learn more at www.urgentcareontario.ca/child-youth.
Contact Information:
By calling 1-877-620-5627 any day between 1:00 PM and 9:00 PM.
Frequently Asked Questions:
My pharmacy has not received the prescription. Who do I contact?
Our NPs usually send the prescription right away after your appointment. If your pharmacy doesn’t have it, please call the PVUCC 1-877-620-5627 between 1-9pm. You can also leave a message and one of the admins will return your call as soon as possible (during working hours) and help troubleshoot the issue.
You can find more answers to frequently asked questions on the Urgent Care Ontario website.