Contact TVFHT Support Office

If you have concerns or complaints about your doctor or his/her/their office:

• Please speak to your doctor or the office manager directly.
• You can also consult the Patient Help Centre at College of Physicians and Surgeons for guidance.

Note: the Thames Valley Family Health Team works in a voluntary partnership with family physicians and we have no authority over how they practice.

If you have concerns or complaints about our health care professionals:

Our staff include nurse practitioners, nurses, dietitians, occupational therapists, pharmacists, respiratory therapists, mental health counsellors, and team administrators.

We want to hear from you if you have a concern about our health care professionals — there are a number of ways you can contact us:

• Call our patient experience line at 519-473-0530, ext. 5123.
• Fill out the form at the bottom of this page.

If you are looking for a physician signature, patient records, etc., please contact the patient’s family physician who is your Health Information Custodian. You can find all physician contact info at: https://doctors.cpso.on.ca/?search=general

We highly recommend that you register with Health Care Connect, which is the most efficient way to find a match for you with a family doctor or primary care nurse practitioner in your community. You can register yourself, and your whole family if you choose, in just a few simple steps and a care connector will begin the search for a primary care nurse practitioner or family doctor who is accepting new patients in your community. They will inform you once a connection has been made.

Please note: we work with doctors in a voluntary partnership, but they still manage their own operations and decide whether to take new patients.

• If you are looking for prenatal care, you can reach out to local hospitals to see if they can provide prenatal support. For example, London Health Sciences Centre has an Obstetrical Self Referral Outpatient Clinic.

We are a team of health care professionals who work together to give you the best care possible. This is called a Family Health Team—it means you get care from many professionals, all in one place. Our professionals include Nurse Practitioners, Dieticians, Mental Health Counselors, Occupational therapists, and more.

You must be a patient of a Family Health Team to use these services. Connect with your primary provider who can refer you to any of the other clinicians to support your health needs.