Call 9-1-1 or go to your nearest Emergency Department immediately.
Questions for us?
Please contact your doctor’s office about all your health concerns.
This website is managed by the Thames Valley Family Health Team corporate office, and we don’t have access to patient records or appointment booking systems for privacy reasons.
I want to:
Talk to my doctor or send him/her/them some information
Please call or email their office directly — our corporate office doesn’t have access to your patient records but your family doctor’s office can help. They will have an email address you can use to contact them directly.
Make an appointment
With your doctor:
Please call his/her/their office directly to book an appointment.
With your NP, nurse, social worker, dietitian, pharmacist and occupational or respiratory therapist:
Please call the office location where you see these health professionals. You can find a list here.
Note: our corporate office doesn’t see patients so we don’t have access to appointment booking systems.
Get my test results
Please call your doctor or nurse practitioner directly — our corporate office doesn’t have access to patient records but someone at your clinic will be able to help.
Find a new doctor
Click here to see your options – this page is reviewed regularly to ensure it’s up-to-date.
Note: we do not employ doctors — we work in a voluntary partnership with them and they decide whether to take new patients.
Tell someone about my concerns with my health care provider
If you have concerns or complaints about your doctor or his/her/their office:
Please speak to your doctor or the office manager directly. You can also consult the Patient Help Centre at College of Physicians and Surgeons for guidance.
Note: the Thames Valley Family Health Team works in a voluntary partnership with family physicians, but they manage their own operations and we have no authority over how they practice.
If you have concerns or complaints about our health care professionals:
(NPs, nurses, dietitians, occupational therapists, pharmacists, respiratory therapists, social workers, team administrators)
We want to hear from you — there are a number of ways you can contact us:
- Call our patient experience line at 519-473-0530, ext. 451
- Click here to send us an email
- Fill out the form at the bottom of this page
Ask about patient records
If you are looking for your own patient records:
Please contact your family doctor’s office directly; we don’t have access to patient records but someone at your doctor’s office can help.
If you are a lawyer, insurance company, etc.:
Please contact your client’s family physician directly. Physicians are the custodian of all patient records, and they will be able to provide you with the information you need.
For all other inquiries:
For questions not answered above, please email us at [email protected] or contact us via the form below.